Booking Terms and Conditions

Event, group and admission tickets cannot be refunded or exchanged after purchase unless an event or session is cancelled or postponed by Houghton Hall.

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In the event of cancellation by Houghton Hall, only the face value of the ticket is refundable.

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Refunds are normally issued within seven working days of cancellation.

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In the event of postponement, your tickets will be valid for the new date. If you cannot attend on the new date, a full refund will be given and the tickets cancelled.

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In the event of cancellation or postponement, Houghton Hall cannot accept any responsibility for associated costs from other suppliers eg travel, accommodation and meals.

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If an event is cancelled or postponed and the tickets have been sold to you by a third party, eg a tour operator, requests for refunds should be directed to the relevant ticket seller.

 

We recommend you take out insurance to cover any potential cancellation or postponement.

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